Remote Monitoring and Management Audit and Optimization

Remote monitoring and management (RMM) tools or systems allow organizations to monitor and control their IT network, systems and equipments from a distance. They can help reduce costs and improve the security and efficiency of IT systems and facilities, making them more reliable and secure. They also provide an added layer of security for critical information and systems. Most remote monitoring and management systems use the same basic components to accomplish their goals.

Remote Monitoring and Management 

When the heating or air conditioning system at your home or business isn’t working properly, you would want it fixed as soon as possible. Similarly, if your security system or lighting isn’t working, you want it fixed. The same is true when something goes wrong with your computer or other electronic device. For example, if your

A complex system is defined as one that has many parts, functions, and components. Managing a complex system involves understanding how it works and being able to take action to fix a problem or improve performance. In the past, complex systems were difficult to manage, but today, technology has made it easier to monitor, manage, and repair complex systems. This technology is called remote monitoring and management (RMM).

A great deal of our time, energy, and money is spent managing and maintaining our physical world. We go to work, come home, and turn on the lights and heat. When something goes wrong, we turn to our service providers for help. The problem is that our service providers’ primary focus is on keeping their customers happy rather than on improving their bottom lines.

We all know what a loophole is, finding weak points and targeting those in order to weaken the process, system or the individual. Like any tool that needs to be audited for an optimal usage, so does an RMM Tool.

Is your RMM Tool optimized? How would you know?

• Employee productivity is at a decline
  
• The simplest of tasks are taking most of your technicians’ time and attention
  
• Extracting information is proving difficult
  
• You are resolving the same problems repeatedly
  
• The number of pending tasks is diverting your focus
  
• The tool is eating up your resources

If the above situations seem familiar, it means that your RMM is not optimized.

Remote Monitoring & Management Audit

Auditing shows you loopholes that you otherwise wouldn't be aware of.

And at the end the remediation to the Audit report is what ensures that your tool is running at its full optimal level.

At Infrassist, here's what Stage 1 or what we call the procedure for our Audit Stage looks like:

We evaluate the RMM server Setup, Security Setup, we review active issues & alerts where the aim is to identify false alerts, incorrect configuration and look out for automation possibilities, we review patching rules, backup rules, AV rules and evaluate if there is any misconfiguration. The audit also gives us an insight to what can be integrated and optimized within the tool.

RMM Optimization:

After having done an audit and generated a report, we give our MSP Partners a recommendation, it's up to the client to wish to proceed to the second stage and get the loopholes remediated or stick to where they are.

The remediation is where we fix everything along with a custom dashboard for the client (given the fact that the RMM Tool has that facility), we review the onboarding process also in stage 1 and structure a process where the flow is more seamless and also work on automation wherever it is possible to do so.

Once these steps are done, you are done with Audit and Optimization of your RMM Tool and ready to work with full efficiency and gain the maximum return on investment from your RMM Tool.

Conclusion

Instead of having to spend a strenuous amount of time figuring out the functionalities by yourself, our engineers will help ease the confusion. We are here to help, so that you unleash the full potential of your RMM Tool and reap the benefits. When you buy a tool, it should make your work life easier and it should work for you. We can help you in making your RMM tool work for you.